Services

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ServiceNow Risk and Resilience offers robust capabilities enabling clients to achieve truly integrated risk management, operational resilience, and organizational resilience. The considerable power available means there are a multitude of implications for implementation. Properly configuring the software will allow your organization to maximize your investment. GenevieveRS understands ServiceNow and, more importantly, knows what questions to ask in order to learn how best to implement and configure ServiceNow's Risk and Resilience capabilities. The proper configuration decisions at the outset will enable the scalability and flexibility that will be essential to adapt to future organizational and environmental changes.

Operational resilience, as defined by the Bank of England (BoE), is a critical regulatory framework aimed at ensuring that financial institutions can withstand, adapt to, and recover from disruptions that could compromise their core functions and services. The BoE's regulations emphasize the importance of identifying essential business services and implementing robust systems to safeguard against potential threats, including cyber-attacks, technological failures, and natural disasters. Institutions are required to establish clear impact tolerances, which delineate the maximum tolerable disruption levels for key services, ensuring they remain within these limits during adverse conditions. Additionally, the BoE mandates regular testing and scenario analysis to evaluate the effectiveness of resilience measures, fostering a proactive approach to managing operational risks. This framework not only protects the financial system's stability but also enhances public confidence in its robustness and reliability.

ServiceNow Operational Resilience allows real-time review of risk and resilience, compliance, and issue status across the enterprise. GenevieveRS can help harness this workhorse functionality allowing you to assess the current situation, anticipate threats and prevent disruptive impacts, and respond when disaster strikes. Collaborating with GenevieveRS will enable you to get the most of robust functionality ServiceNow BCM and ServiceNow Operational Resilience. 

DORA becomes binding on 17 January 2025 for the European Union. Compliance is mandatory. The new requirements will force financial organizations to clearly demonstrate their operational resilience. Partner with GenevieveRS now to ensure compliance with DORA. GenevieveRS understands the new regulations and is, more importantly, expert in the challenges and obstacles facing the financial sector as it pertains to operational resilience. Start early and avoid the push and temptation to simply adhere to the new requirements. View this challenge as a chance to elevate your resilience beyond your competitors. This can be a marketplace advantage with the right strategic partner. GenevieveRS is that partner.

Historically overlooked, regulatory requirements around third party resilience are expanding. GenevieveRS will help to ensure you are in compliance and your supply-chain is sustainable. Let us help you implement and optimize the ServiceNow Third Party Risk Management module and ensure you are maximizing its functionality by weaving the added capabilities across platform workflows.

Organizational resilience is the capability to continue services and protect staff during a disruption. Achieving organizational resilience requires focus across the enterprise and a cohesive effort at the time of a crisis. 

One of the keys to becoming a resilient enterprise is the ability to monitor the multiple and varied risk landscape. Anticipating threats is essential. It is important to know before a crisis which services, processes, and people are mission critical. Planning for worst-case scenarios and reviewing what-if scenario analyses will have your enterprise in front, rather than playing catch up during a crisis.

Organizational resilient organizations stress the importance of risk mitigation. Mitigating a risk is infinitely more desirable than responding to one when it is realized. Continuous monitoring will enable your organization to focus on risk mitigation, rather than response and recovery. "An ounce of prevention is worth a pound of cure" - Benjamin Franklin. Preventing all threats from becoming reality is impossible, but with some key steps before something terrible occurs, we can limit negative impacts.

The resilient enterprise is ready to respond and recover when threats become reality. Planning is essential as is communication. Ensure plans are scoped properly; reviewed and updated regularly and with automated tasks wherever possible; and exercised consistently against reality-based scenarios and in step with applicable compliance requirements. Outline the procedures for communication and what should be expected from each team when activated.

The mature enterprise spends energy and time on adaptation. Responding and recovering from disruption will inevitably shine a light on areas for improvement. A mature organization does not shy away from reviewing itself with a critical eye. As disruptive events play out, opportunities for improvement manifest themselves. Taking note of these and taking action on them in the short term will allow the enterprise to improve resilience, rather than rehash a similar outcome in the future.

Development - Is your resilience program in its infancy? The challenges can feel insurmountable. Let's take this journey together. Let's walk through frameworks, governance, and compliance. Let's assess risk and analyze the organization, so we can start creating actionable plans and measuring them against real-life scenarios. The right partner will make all the difference and help ensure that you are not only ready for today, but in position to adapt to what will come in the future.

Optimization - Let's look at all the great work you have accomplished and elevate the program to a new level. Risk is adept at concealment. GenevieveRS knows where risk hides and how to mitigate it. Let's find the gaps, close them, and turn your program into an industry leader.

Program Assessment - Growth comes from an honest appraisal of performance. Collaborate with a strategic leader that will not only point out the gaps but offer workable solutions that result in real steps forward.

Maturity - Where does your organization stand on the risk and maturity scale? Collaborate with GenevieveRS to measure program effectiveness. GenevieveRS is unmatched in maturity assessment experience and capability. Let's work together to create a realistic roadmap for embedding resilience and progressing toward becoming an adaptable and agile organization.